Knowledge Base
Back to EpiOn
Working with EpiOn
Working with EpiOn
Financial Questions
Transition
References
Response Time
Contractual Issues
Security
About EmPower
About EpiOn
Company Size / Staffing
Location
Stability
Compliance
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Knowledge Base
Working with EpiOn
Working with EpiOn
Financial Questions
Transition
References
Response Time
Contractual Issues
Security
About EmPower
About EpiOn
Company Size / Staffing
Location
Stability
Compliance
Working with EpiOn
FAQs around exploring your partnership with EpiOn
Financial Questions
How much will it cost to work with EpiOn?
What’s included or not included in your price?
Transition
If we switch to EpiOn, what does the transition process look like?
How quickly will EpiOn learn our systems and be able to support us?
References
Do you have any clients like us?
Can you provide a list of references?
Response Time
What is your typical response time to service requests?
If I need someone onsite in an emergency, how quickly can you get here?
What are your hours of operation for the help desk?
Contractual Issues
What are the terms of your agreement?
How long is the term of your agreement?
Do you offer an initial trial period?
What if we aren’t happy? Am I locked into a long-term contract?
If we need to cancel this contract, are there any penalties?
What if we have problems canceling our agreement with our current MSP?
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Security
Will I be secure with EpiOn?
Is EpiOn secure themselves?
What happens if we have a ransomware event?
