Leverage your internal IT team for measurably better results

We offer flexible terms ranging from month-to-month, one year, or three years with a 6-month test drive option. The best pricing comes with longer commitments.  Our full terms and conditions are always posted online and can be accessed here: https://www.EpiOn.com/Legal 

Probably. Since 1997 EpiOn has worked with hundreds of companies across many industries. We have depth in healthcare, manufacturing, construction, professional services, and nonprofits but have worked with entrepreneurs, generational businesses, partnerships, and boards of all stripes. 

We get why you might ask. Historically, you might have often needed onsite support. However, once we implement the MBIT Framework with a client, the need for onsite support dramatically diminishes. Only 5-10% of support requests will require onsite support – and even then, it will rarely be for anything critical. When that occurs, EpiOn can quickly put boots on the ground almost anywhere in North America.

Service requests can be submitted via the customer portal, email, chat, or phone based on the urgency of the request. For the fastest response, call. Requests are live-answered during regular business hours by our Tennessee-based team. Most requests are resolved within minutes, and we strive to resolve every request within the same business day.

Co-Managed does not include the following: hardware, or add-on solutions such as cloud hosting, Office 365, Voice-over IP, or Hardware as a Service. Project labor for new system setup or systems upgrades will be quoted via your Roadmap as needed. Also. in a co-managed model, your internal IT team retains responsibility for day-to-day end-user support. EpiOn provides Level 2 and 3 support to your internal IT team.

Unfortunately, no. EpiOn has developed deep integration between the Co-Managed service's tools, systems, and processes. The tools are a part of the service. But this does mean that you will no longer have the expense of maintaining your subscriptions to things such as antivirus software. In addition, we are happy to give your internal team access to resources such as our ticketing system to ensure that we are all operating from the same environment.

We do this as part of our EmPower service plan. Functionally, the primary difference between our Co-Managed service and the EmPower service is that EmPower includes the Helpdesk service. We do not offer Helpdesk service apart from the EmPower plan.

It all depends on the age and health of your current systems. Co-Managed requires that devices meet specific requirements, such as under five years old; being under manufacturer warranty; running an enterprise operating system; etc. If you have non-compliant systems, we will help you put them on your Roadmap to replace them as needed over time.