Welcome, CipherTek Clients
CipherTek is Now a Part of EpiOn!
We’re excited to announce that CipherTek and EpiOn have been acquired by OnWav, a wholly owned subsidiary of Twin Lakes Cooperative. Starting February 28, 2025, CipherTek will merge under the EpiOn brand—bringing you the same trusted IT service you rely on, now with even more capabilities.
This transition reflects our shared commitment to exceptional IT support and creates new opportunities to enhance the services you rely on.
What's Staying the Same?
- Your Trusted Team – The same CipherTek IT professionals you know and trust will continue to support you.
- Your Service Agreements – All existing agreements remain in effect at your current rates.
- Your Legacy CipherTek Customer Portal
What's Changing?
- Service tickets and invoices will now come from EpiOn.
- You can pay invoices through EpiOn’s e-payment portal: https://epion.connectboosterportal.com
What's New for You?
- Secure Start – Foundational cybersecurity protection
- EmPower – Fully managed IT support at a fixed monthly fee
- Cerberus – Advanced cybersecurity for maximum protection
- VoIP Phone Systems – Reliable, scalable Voice-over-IP solutions
- Local Cloud Hosting – Secure virtual servers, desktops, and storage
- And much more!
We're Here to Help
We understand that transitions can bring questions, and we’re committed to making this as smooth as possible for you. If you have any questions, feel free to reach out – we’re happy to assist!
Support Email: Help@epion.com
Support Phone:
- Cookeville: (931) 528-1870
- Crossville: (931) 456-1327
- Livingston: (931) 823-3853
We’re grateful for your partnership and look forward to serving you under the EpiOn name!
Have Questions?
Explore our frequently asked questions
Have a question you don't see answered?
Get in touch with our team. We're here to help.
Service & Support
Will I still be able to contact support the same way (same phone number, email, portal)?
Absolutely! You can continue using the same CipherTek phone numbers:
- Cookeville: (931) 528-1870
- Crossville: (931) 456-1327
- Livingston: (931) 823-3853
CipherTek’s email addresses will continue working, automatically forwarding to EpiOn.
Your current support portal will remain accessible during this transition until we introduce EpiOn’s platform. We will notify you well in advance before making any changes.
Will my current IT contacts remain the same?
Yes!
Your IT team remains the same—the trusted professionals you’ve worked with for years. The only difference is that they now have access to even more resources to support you.
Will response times or service levels change in any way?
Only for the better. With the combined strength of EpiOn and CipherTek, we now have greater capacity, enhanced remote support capabilities, and even stronger service infrastructure—all designed to provide faster, more proactive IT support.
Billing & Contacts
Will my billing cycle, payment methods, or invoice details change?
Your billing cycle stays the same, but invoices will now come from EpiOn. You can continue paying as you always have, plus enjoy the convenience of EpiOn’s secure online payment portal: https://epion.connectboosterportal.com
Will my rates remain the same beyond the current contract?
Your current pricing and agreement remain unchanged during this transition. As always, we continuously evaluate our services to ensure we provide the best value and security for our clients. If any pricing adjustments become necessary in the future, we will communicate them well in advance, ensuring full transparency and tailored options that fit your needs.
If I have prepaid for services, does that transfer over to EpiOn?
Yes, without question! Your prepaid services will be honored as part of this transition.
Technical & Security Concerns
Will there be any changes to my current cybersecurity protections?
Your current cybersecurity protections remain fully intact. However, as part of this transition, you’ll now have access to EpiOn’s advanced cybersecurity services—giving you even more ways to protect your business from cyber threats.
Are my systems being migrated to EpiOn’s infrastructure, and if so, when?
Eventually, all CipherTek systems and services will be migrated to EpiOn's infrastructure. These transitions will be managed client-by-client and coordinated with you to ensure a smooth, seamless process without disrupting your operations.
Will I need to make any changes on my end (e.g., software updates, new logins, VPN changes)?
For now, no changes are needed on your end. As we migrate your account into EpiOn's platform, we will communicate and coordinate any changes well in advance.
New Offerings & Opportunities
What are the key benefits of this merger for my business?
- Expanded IT & cybersecurity service offerings tailored to your needs
- A larger team with even more expertise to support your business
- Seamless support with enhanced service capacity
How do I take advantage of the additional services now available to me?
We’d love to explore how these new services can benefit your business! Contact your CipherTek team to learn more about our managed IT, enhanced cybersecurity, VoIP solutions, and cloud hosting services.
Long-Term Considerations
What can I expect from EpiOn moving forward?
At EpiOn, we’re laser-focused on helping businesses like yours achieve more with technology. Our approach prioritizes reducing IT risks, improving productivity, and ensuring you have Measurably Better IT®. Expect proactive support, transparent communication, and a commitment to helping your business succeed.
Will EpiOn be offering any special deals or incentives for CipherTek clients?
Who should I contact if I have concerns about the transition?
We’re here to help. You can reach out anytime:
- Support Email: Support@EpiOn.com
- Or, Call your existing CipherTek account manager
We’re excited to welcome you to the EpiOn family and look forward to continuing to serve you with industry-leading IT solutions!
Still, have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.